Building a Collaborative Culture in Hospitality
Nicki Boone · Talent Development Manager, Marriott Tulsa Southern Hills
About This Episode
What does it really take to build a workplace where people feel heard, supported, and motivated to grow? In this episode, we sit down with Nicki Boone, Talent Development Manager and Executive Navigator at Marriott Tulsa Southern Hills, to explore how intentional culture-building can transform hospitality teams from the inside out.
Nicki shares how breaking down silos, encouraging open communication, and creating psychological safety around mistakes can unlock stronger collaboration and faster problem-solving.
From hiring for values over skills to leading with vulnerability, she offers practical strategies that any hospitality leader can apply immediately. Whether you're managing a hotel team or building your first team culture, this conversation is packed with real-world insights on how to create an environment where people don't just work but thrive.
Topics Covered
- Breaking down silos and fostering cross-department collaboration
- Psychological safety and open communication in hotel teams
- Hiring for values over technical skills
- Leading with vulnerability as a hospitality manager
- Building cultures where people are motivated to grow
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