A podcast about the people behind great hospitality

Weekly video conversations with people on both sides of the hiring equation. If you've found your way here, please subscribe so we can continue producing more episodes.

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Episodes

Conversations worth a listen

S1 · E1120 min

Ask Why, Take the Risk: Hospitality Careers and Hiring for Judgment

Julius Anders on scaling a VC-backed hospitality company through COVID, why automation makes human judgment more valuable in service, and what it really takes to hire for critical thinking in hospitality.

Julius Anders

S1 · E1030 min

Hotel Tech and AI: No Buzzwords, Just What Actually Works

Kim Spolén, Regional Director of Sales at StayNTouch, on cutting through AI hype in hospitality technology, what automation actually delivers for hotel teams, and why authentic relationships outlast every sales trend.

Kim Spolén

S1 · E0915 min

From Self-Taught to Confident: Teaching Pastry at Remote Safari Lodges

Charlotte Desamais, pastry consultant at remote African safari lodges, on transforming constraints into creativity, teaching refined techniques to self-taught chefs, and why great baking is about understanding people as much as ingredients.

Charlotte Desamais

S1 · E0826 min

Building Luxury Safari Hospitality in Tanzania

Einars Garoza, Founder of Conserve Safari Camps and Lodges, on leaving finance to build luxury hospitality in Tanzania, safari real estate as a distinct asset class, and what it takes to develop in frontier markets.

Einars Garoza

S1 · E0718 min

Community Over Capital: Rethinking Hospitality Funding

Magnus Busch returns to unpack why venture capital is the wrong model for hospitality and how Nook Society is letting guests become investors through tokenized profit-sharing.

Magnus Busch

S1 · E0626 min

Building a Collaborative Culture in Hospitality

Nicki Boone, Talent Development Manager at Marriott Tulsa Southern Hills, on breaking down silos, hiring for values, and building teams where people don't just work but thrive.

Nicki Boone

S1 · E0521 min

Mentorship & the Musicality of Human Moments

Daryl Kornelsen on decades in German luxury hospitality, why mentorship is quietly disappearing, and what sustains a long career in service.

Daryl Kornelsen

S1 · E0426 min

Choosing Swedish Hospitality Over a Career in Diplomacy

Analice Martinsson on finding her calling in luxury hospitality, the diplomacy of service, and why five languages are an asset at the front desk.

Analice Martinsson

S1 · E0326 min

A Career Across Global Hospitality to Front Office Leadership

Alexander Kanonovich on 15+ years in luxury hospitality, intercultural service, and what it really means to lead at the front desk.

Alexander Kanonovich

S1 · E0214 min

Human-Centered Leadership in High-Pressure Hotels

Julia Silvia Brost on psychological safety, quality assurance, and what it takes to build resilient hotel teams that thrive under pressure.

Julia Silvia Brost

S1 · E0120 min

Bonfires, Belonging & Building Something Different

Magnus Busch, Co-Founder of nook society, on redefining upscale hospitality through human-centric experience, community building, and values-driven hiring.